Privacy Policy

This Privacy Policy was last updated in February 2026 and applies to citizens and legal residents of the European Economic Area.

In this document, we explain how we handle the personal data we obtain about you through the woodenbotanery.com e-shop. We collect only the data necessary to process your order, communicate with you, and, if you are interested, send you newsletters. We strictly comply with the requirements of the GDPR when processing your data.

1. Purpose, Data, and Retention Period

We collect personal data exclusively for the following purposes:

For this purpose, we use the following data:

• First and last name
• Billing and shipping address
• E-mail address
• Phone number
• Payment details (account number in case of a refund)

Legal basis: Performance of a contract and legal obligation (e.g., accounting laws).

Retention period:

We retain accounting documents and invoices for 10 years, as required by law.

For this purpose, we use the following data:

• First and last name
• E-mail address
• Phone number

Legal basis: Performance of a contract and our legitimate interest in providing high-quality support.

Retention period:

For the time necessary to resolve your request, generally no longer than 1 year after the communication has ended.

For this purpose, we use the following data:

• First and last name
• E-mail address

Legal basis: Your freely given consent.

Retention period:

We retain the data until you withdraw your consent (unsubscribe from the newsletter).

2. Sharing with Other Parties

We do not sell your personal data. We share it only with verified partners to the extent necessary to process your order. These recipients include:

• Courier and shipping companies (for the delivery of goods),
• Payment gateway providers (for processing payments),
• External accounting firm and web hosting provider.

3. Cookies

Our website uses essential technical cookies necessary for the functioning of the shopping cart and order completion. We use additional marketing and analytical cookies exclusively if you give us your consent via the cookie banner.

4. Security

We are committed to the security of your personal data. We take appropriate technical and organizational measures to prevent misuse, loss, or unauthorized access to your data. Our website uses a secure encrypted connection (HTTPS).

5. Your Rights

In connection with the processing of personal data, you have the following rights:

• Right of access: You have the right to know what personal data we process about you.
• Right to rectification: You have the right to supplement or correct inaccurate data.
• Right to erasure (right to be forgotten): Under certain circumstances, you can request the deletion of your data.
• Right to withdraw consent: You can withdraw your consent to processing (e.g., for the newsletter) at any time.
• Right to data portability: You have the right to receive your data and transfer it to another provider.
• Right to object: You may object to processing based on a legitimate interest.

6. Submitting a Complaint

If you are not satisfied with the way we handle your personal data, we would appreciate it if you contact us first. If we do not resolve the issue, you have the right to lodge a complaint with the supervisory authority, which is: Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR), Hraničná 12, 820 07 Bratislava, Slovakia (https://dataprotection.gov.sk).